Context

Coaching teams is uniquely challenging. As an executive and coach, I have deep experience leading teams and with Jody Jones we have devised a novel process for team coaching. The basis of intact team coaching is to use modified individual coaching methods to help teams improve their level of performance and/or to facilitate change management in a way that is more effective and sustainable then current methods. It utilizes the principles of several theories including Robert Kegan’s Subject-Object Developmental Theory, Integral Theory and Action Inquiry. Using this method, a culture shift from a risk adverse focus to a business partner focus was achieved with a team of regulatory and quality assurance specialists. It resulted in noticeable and sustained changes in approach and outcomes for the team. A number of measureable outcomes occurred:

Results

System upgrade improvements

  • Implementation of Electronic document control and reworked document approval processes decreased document approval time from 51 days to 18 days.
  • Implementation of Electronic training records lead to a reduction in lost records and two successful audits by regulators with no findings in an area that typically had several findings.

Quality/Management skills upgrade

  • Reduced back log of CAPA’s, and change control, reducing numbers by 80% of changes over a year old.
  • Improved Product release time by 60%.
  • Reduced no test results by 50%.
  • Reduced time to release raw materials by 40%.

Employee Satisfaction

  • Increase internal recruiting success – 60% filled in jobs from internal candidates.
  • Low level of employee turnover – less than 4 %

Any team that has ongoing roles and tasks to accomplish collectively can choose to travel the road of organizational change and build the capabilities that are needed to sustain that change beyond the change management program by using an intact team coaching framework.